Nine modules to stop
every revenue leak

Incident Detection & Lifecycle

Multi-type incident detection across out-of-stock, listing suppression, price mismatch, and hijacker threats. Full lifecycle management from detection through acknowledgment, investigation, remediation, and verified resolution.

• Out-of-stock classification (hard, soft, platform, blocked)
• Listing suppression root-cause analysis
• Price mismatch detection vs live marketplace price
• Hijacker and unauthorized seller identification
• SLA tracking per incident type
• Automated re-detection after remediation

Hijacker Detection & Defense

Automated competitive scans identify unauthorized sellers on your listings. Defense pricing strategies — match, undercut, or hold — trigger automatically with incident creation and mandatory approval workflows to protect your Buy Box.

• Real-time Buy Box monitoring
• Unauthorized seller identification by offer price and seller ID
• Mandatory approval gate before any defensive price change goes live
• Suspicious delta alert: defense drops ≥ 50% from your price are flagged for reviewer attention
• SP-API price update only after human sign-off
• Full incident timeline for every hijack event

Price Mismatch Recovery

Detect pricing discrepancies between your intended price and what's live on the marketplace. Small sync-lag corrections auto-fix; large deviations are gated by a configurable approval threshold — so you never accidentally liquidate inventory.

• Detect live price vs intended price delta
• Configurable auto-approve threshold (1–15%) — you set what's safe per your business
• Changes ≥ 15% always require manual approval, regardless of rule settings
• Role-based approval authority (operator → admin → owner)
• SP-API price correction executes only after sign-off
• Full price change audit trail

Listing Suppression Diagnostics

Root-cause detection for suppressed listings with detailed analysis panels. Identify whether suppressions stem from missing images, content violations, or catalog errors, and execute targeted recovery workflows.

• Missing image suppression detection
• Content policy violation flagging
• Catalog data error identification
• Targeted recovery workflow per suppression type
• Image upload remediation panel
• Suppression verification after fix

Out-of-Stock Recovery

Classify out-of-stock incidents by type with outcome-based recommendations. Prioritize recovery actions by revenue impact and get inventory back to buyable status.

• Hard OOS vs soft OOS classification
• Platform-blocked and fulfillment-blocked detection
• Revenue impact estimation per ASIN
• Recovery action recommendations
• Inventory sync verification
• SLA countdowns by revenue tier

FBA Fee Recovery

Detect when Amazon measures your products incorrectly and charges oversize FBA fees. Automatically create reimbursement cases with documented dimension discrepancies.

• Dimension snapshot comparison
• Fee overcharge calculation
• Reimbursement case creation
• Amazon case ID tracking
• Case status lifecycle management
• Historical fee recovery reporting

Approval Workflow Engine

Every pricing change and remediation action flows through a structured approval pipeline before execution. PRICE_MISMATCH and BUY_BOX_LOSS incidents have mandatory approval gates built in — no configuration required to stay safe.

• PRICE_MISMATCH: mandatory approval for changes ≥ your configured threshold
• BUY_BOX_LOSS: every defensive price action blocked until a human approves
• Role-based authority chain (operator → admin → brand owner)
• Multi-step approval chains per action type
• SP-API auto-execution on approval — zero manual intervention after sign-off
• Rejection with reason capture and full approval audit log

Amazon Change Shield

When Amazon quietly changes image requirements, FBA fees, listing policies, or Buy Box rules, most sellers find out after the damage is done. Change Shield detects policy changes automatically, evaluates which of your ASINs are affected, and creates a remediation plan before your listings take a hit.

• Automatic detection of 10 policy change types (image, FBA fee, listing policy, Buy Box rule, SP-API schema, and more)
• Per-ASIN impact scan: identifies exactly which listings are at risk
• Compliance score per seller account — see your exposure at a glance
• Remediation plan auto-created for each impacted ASIN
• Hourly background monitor — no manual triggers needed
• Execution engine applies fixes via SP-API; verification confirms compliance restored

Event Log & Audit Timeline

Every incident state transition, remediation action, and approval decision is recorded in a searchable timeline. Full operational transparency for compliance, post-mortems, and continuous improvement.

• Immutable event log per incident
• State transition history
• Action execution records
• Approval decision trace
• Searchable and filterable timeline
• Export for compliance reporting